How to order

How to order

There are many options to make your order. Just choose one:

Order in person
You can order goods directly at our Business Partner centres

Australia: Suite 2.11 / 5 Celebration Drive (Alpha Building) Bella Vista NSW 2153

We accept orders in person Monday to Friday from 9 am to 5 pm. Orders are processed immediately.



Order by Phone
You can order products by calling our offices

Australia: (02) 8814 1111

New Zealand: (07) 5448336

Our Customer Service representative will guide you how to place your order. Please don’t forget to have your distributor ID ready!


Order via Email / Online
You can also order by sending us an email to:

Australia: [email protected]

New Zealand: [email protected]

Please follow below format:  

Distributor ID :
Distributor Name :
Products to order :
Address :
Receipient's Name : 
Phone Number :

Or directly order online (not available in New Zealand)


Payment solutions

Payment by Cash or by Credit / Debit card
Payments can be done in person at our distributor centres by cash or by cards. We accept credit and debit cards.


Payment by Bank Transfer
You can pay by bank transfer to our Account.
Transfer the right amount to:

In Australia

Account name:
FM World Australia Pty Ltd
BSB: 012463
Account no: 406466273

In New Zealand

paypal to - [email protected]


 When making payment by bank transfer, please note our policy:
- if we receive your transfer by 2 pm, the order will be processed on the same day
- if we receive your transfer after 2 pm, the order will be processed on the next working day.


Shipping Method

There are two ways to get your order from FM WORLD Australia & New Zealand.

Send to Your address
You can request that your order is sent to your own personal address or another specific address. We use Fastway Couriers or Australia Post. The fees differ depending on the size of the order. An estimate for orders in found below but are subject to change...

$10 for small orders

$14 for medium orders

$24 for large orders

Order before 2 pm for same day dispatch

Delivery times vary depending on location.

Please allow up to 3 working days for express post deliveries and up to 7 days for fastway courier services.